Terms & Conditions

Effective Date: 14 May 2026

Welcome to Other Vision Ltd. These Terms & Conditions (“Terms”) govern your use of our website and services. By accessing our website or engaging our services, you agree to these Terms.

  1. About Us

Other Vision Ltd provides digital services including, but not limited to:

  • Website design and development
  • App development
  • SEO (Search Engine Optimisation)
  • PPC advertising management
  • Social media marketing
  • Branding and graphic design
  • Hosting and maintenance services
  • Digital consultancy
  1. Acceptance of Terms

By using our website or purchasing our services, you confirm that you:

  • Are at least 18 years old
  • Have authority to enter into a legally binding agreement
  • Agree to comply with these Terms and applicable laws
  1. Service Agreements

Unless otherwise agreed in writing, all services provided by Other Vision Ltd are supplied on a monthly rolling contract basis.

Either party may terminate monthly services by providing written notice via the primary contact email associated with the account.

Some projects may involve separate written proposals, invoices, or contracts that override parts of these Terms where explicitly stated.

  1. Fees & Payments

All invoices must be paid by the due date stated on the invoice.

Failure to pay invoices on time may result in:

  • Suspension of services
  • Removal of hosting or website access
  • Delays in project delivery
  • Additional recovery or administrative fees

Recurring monthly services may renew automatically unless cancelled in writing.

  1. Refund Policy

Unless otherwise confirmed in writing through the primary contact email, the following applies:

  • All marketing fees are non-refundable
  • All web development fees are non-refundable
  • All app development fees are non-refundable
  • Deposits and milestone payments are non-refundable
  • Paid third-party costs (domains, hosting, plugins, APIs, ad spend, software licenses, etc.) are non-refundable

Refunds, credits, or exceptions may only be granted where explicitly approved in writing by the authorised primary contact email.

  1. Client Responsibilities

Clients agree to:

  • Provide accurate information and required materials on time
  • Maintain backup copies of important files where applicable
  • Ensure they have legal rights to any supplied content, images, trademarks, or media
  • Review and approve deliverables promptly

Delays caused by lack of client response may affect timelines and delivery schedules.

  1. Intellectual Property

Unless otherwise agreed in writing:

  • Final completed work becomes the client’s property after full payment is received
  • Drafts, concepts, unused designs, internal frameworks, proprietary systems, and development tools remain the property of Other Vision Ltd
  • We reserve the right to display completed work in our portfolio and marketing materials unless agreed otherwise
  1. Hosting & Third-Party Services

We may use third-party providers including hosting companies, payment processors, analytics providers, plugins, APIs, and advertising platforms.

We are not responsible for:

  • Third-party outages
  • Service interruptions
  • Platform bans or suspensions
  • Changes made by external providers
  • Data loss caused by third-party systems

Clients remain responsible for complying with third-party platform rules and policies.

  1. SEO & Marketing Disclaimer

While we use industry-standard strategies and best practices, we cannot guarantee:

  • Specific search engine rankings
  • Traffic increases
  • Sales or lead generation results
  • Advertising performance outcomes

Digital marketing results may vary depending on market conditions, competition, algorithms, and client cooperation.

  1. Website & App Development Disclaimer

We aim to deliver functional and compatible solutions, but we do not guarantee:

  • Uninterrupted operation
  • Complete compatibility with all browsers or devices
  • Freedom from bugs or security vulnerabilities
  • Future compatibility with third-party software updates

Clients are responsible for testing and approving final deliverables.

  1. Limitation of Liability

To the maximum extent permitted by law, Other Vision Ltd shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits or revenue
  • Business interruption
  • Data loss
  • Reputation damage
  • Third-party claims

Our total liability for any claim shall not exceed the amount paid by the client for the relevant service during the previous 3 months.

  1. Termination

We reserve the right to suspend or terminate services if:

  • Payments are overdue
  • Terms are breached
  • Fraudulent or abusive activity is detected
  • Services are used unlawfully

Upon termination:

  • Outstanding balances remain payable
  • Access to services may be removed
  • Hosted files or data may be deleted after a reasonable retention period
  1. Privacy

Your use of our services is also governed by our Privacy Policy available at:

Privacy Policy

  1. Changes to These Terms

We may update these Terms at any time without prior notice. Updated versions will be published on this page with a revised effective date.

Continued use of our services after changes constitutes acceptance of the revised Terms.

  1. Governing Law

These Terms shall be governed by and interpreted under the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

  1. Contact Information

If you have questions regarding these Terms, you may contact us at:

Other Vision Ltd
3rd Floor, Kirkdale House
7 Kirkdale Road
Leytonstone, London E11 1HP

Email us from this link: https://othervisionltd.com/contact-us/
Website: www.othervisionltd.com